Privacy Policy

1. Introduction

Lindon Cottage ("we", "us", "our") is a short-stay accommodation property located in Leyburn, Southern Darling Downs, Queensland, Australia. We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at lindoncottage.com.au, submit an enquiry, or otherwise interact with us.

By using our website or submitting your details to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, email address, and phone number when you submit an enquiry through our contact form.
• Stay details — preferred check-in and check-out dates, number of guests, and any special requests you include in your message.
• Communications — the content of messages you send us via email or our contact form.
• Technical data — standard server logs including your IP address, browser type, and pages visited. This data is collected automatically and is not linked to your identity.

We do not collect payment card details directly. All bookings and payments are processed through Airbnb's platform, which has its own privacy policy.

3. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and booking requests.
• Communicate with you about your stay at Lindon Cottage.
• Improve our website and guest experience.
• Comply with our legal obligations.

We will not use your personal information for direct marketing without your explicit consent, and we will not sell or rent your information to third parties.

4. Disclosure of Your Information

We do not share your personal information with third parties except in the following circumstances:

• Service providers — we use email delivery services to forward enquiry form submissions to us. These providers process your data only on our behalf and are bound by confidentiality obligations.
• Legal requirements — we may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business transfers — in the unlikely event that Lindon Cottage is sold or transferred, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are generally retained for up to 2 years after your last interaction with us, after which they are securely deleted.

7. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of our website may not function properly without cookies.

We do not use cookies to track you across third-party websites or for targeted advertising.

8. Third-Party Links

Our website contains links to third-party websites, including Airbnb. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or out-of-date information.
• Request deletion of your personal information, subject to our legal obligations.
• Complain about a breach of the APPs.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first at [email protected] so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: